✅ Read receipts in the live chat widget

Reducing ambiguity can make a big difference in support organizations. In this update, we have added read receipts on the website channels. The agent would now see whether the customer has read the message or not.

📊 Live Reports

As a customer support/success manager or a business owner, you need to understand how your support organization functions in real-time. We have added a real-time dashboard that displays how many conversations are open and how many of them are unassigned and unattended in this update. You could also determine how many agents are online and their workload in real-time.

👠 Custom Fields in Pre-chat form

The pre-chat form is used to collect information about a contact/conversation before they enter into a live chat with you. With this update, you can collect more than just their contact info. You can map the fields of your pre-chat form with the custom attributes you set for your Chatwoot account.

🔋 Event Subscriptions in Webhook

Webhooks allows you to listen to the changes happening in your Chatwoot account. With this update, we have added an additional option to select the events to which you want to subscribe so that your service only gets the events that it needs.

Other Updates and improvements

• Added additional options in the automation feature
• Added a new method in the javascript SDK to toggle the chat bubble visibility.
• Added support for human_tag which lets you send Facebook messages outside the 24-hour window
• Numerous bug fixes and enhancements

Thanks to @shivamsinghchahar, @giquieu, and @jordan-brough for the contributions